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- Appendix A

- # Jira Service Integration - A.3 - Example: Check Status

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  VBScript Lua

  This example demonstrates the usage of the JiraServiceIntegration - Check Status GSE action.

  It checks the current status of an existing service issue and announces the result.

  To install it:

  1. Open the Call Routing Manager of your desired SwyxWare user.
  2. Click the "New Rule..." button.
  3. Select "Graphical Script Editor" and click Ok.
  4. Within the GSE open the File | Import... menu and click No.
  5. From the download package select the following file:
     For VBScript usage:

         VBScript based\rse\Check Status.rse

     For Lua usage:

         Lua based\rse\Check Status.rse

  6. You need to make some modifications in the JiraServiceIntegration - Check Status (Run GSE Action) block . They are explained in detail in chapter 3.3 - Check Status.

  By Tom Wellige

  - September 3, 2024
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