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- Introduction

- # Jira Service Integration - 0 - Introduction

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  VBScript Lua

  This extension provides an integration of the Jira Service Management into the SwyxWare call routing. It

  - integrates into the Jira Service Management
  - comes for VBscript based and Lua based call routing
  - requires SwyxWare 12.40 (or newer) for VBScript based call routing
  - requires SwyxWare 13.10 (or newer) for Lua based call routing

  This integration provides the following functionality as GSE Actions within the SwyxWare call routing:

  - Create Issue (create a new issue into an existing service project) - for example to register a callback request
  - Add Comment (create a new comment (internal or public) to an existing service issue)
  - Check Status (check the current status of an existing service issue)

  The integration makes use of the Jira REST API.

  - Please refer to the Forums to discuss the Jira Service Integration extension or for support requests.
  - Please find the download for this project here.
  - For the complete documentation explaining the setup, usage and all included examples just read the following chapters from the menu on the left.

  As with all other Swyx Forum Open Source Projects, Support is EXCLUSIVELY provided in the Project Froum (see link above).

  Lua based call routing has been introduced to SwyxWare in version 13.10 on. As of the time of the release of the Jira Service Management Integration extension the Lua based call routing is still in BETA state and should not be used in productive environments. However, this project already comes also for Lua based call routing as an example of its ease of use.

  License

  Jira Service Integration
  v1.1.0

  This is a Swyx Forum Open Source Project.
  https://www.swyxforum.com/projects/

  https://www.swyxforum.com/jira-service-integration/introduction/0-introduction-r1/

  The MIT License (MIT)
  Copyright (c) 2024 by Swyx Forum
  Copyright (c) 2024 by Tom Wellige
  All Rights Reserved.

  Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

  The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.

  THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

  ----------------------------------------------------------------------------------------------------------------

  For the VBScript based integration this project also includes the following Open Source project:

  JSON object class 3.5.4 - May, 29th - 2016

  Licence:
  The MIT License (MIT)

  Copyright (c) 2016 RCDMK - rcdmk[at]hotmail[dot]com

  https://github.com/rcdmk/aspJSON

  https://github.com/rcdmk/aspJSON/blob/master/README.md

  Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

  The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

  THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF
  CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

  Modifications needed for SwyxWare Call Routing
  Tom Wellige, 03.05.2017

  ----------------------------------------------------------------------------------------------------------------

  For the Lua based integration this project also includes the following Open Source project:

  Simple JSON encoding and decoding in pure Lua.

  Copyright 2010-2016 Jeffrey Friedl

  http://regex.info/blog/

  Latest version: http://regex.info/blog/lua/json

  This code is released under a Creative Commons CC-BY "Attribution" License:
  http://creativecommons.org/licenses/by/3.0/deed.en_US

  It can be used for any purpose so long as:
  1) the copyright notice above is maintained
  2) the web-page links above are maintained
  3) the 'AUTHOR_NOTE' string below is maintained

  By Tom Wellige

  - September 3, 2024
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